Human resources play a key role in our companyās growth and success.
We embrace talent, reward passion and encourage creativity and entrepreneurship, all essential qualities we seek in our staff, alongside a profound commitment to teamwork.
Full-time Ā· London
ABOUT THE ROLE
A very established Italian brand, with a mono-brand presence in London for over 15 years, is looking for a highly organised and detail-oriented Sales Support Coordinator to join its London showroom team.
This is a pivotal role within a small, high-performing team, supporting the sales function across both residential and commercial projects. You will be the operational backbone of the sales team you are assigned to, ensuring that every order, quotation and client interaction is handled with precision, professionalism and care.
This is not a passive administrative role. The successful candidate will be proactive, commercially aware and able to manage multiple priorities simultaneously without losing accuracy or composure. You will work closely with the sales team, clients, and the brand’s Italian headquarters, and will play a direct role in ensuring projects progress smoothly from first enquiry through to delivery.
KEY RESPONSIBILITIES
- Managing the full order lifecycle, from quotation and order entry through to coordinating site survey, delivery and after-sales support;
- Preparing accurate commercial documentation including quotes, purchase orders, invoices, project files and delivery documents;
- Liaising with the Italian production and logistics teams to track lead times, manage allocations and resolve issues;
- Maintaining CRM records and ensuring all project and client data is kept accurate and up to date;
- Supporting the sales team in preparing for client meetings, presentations and showroom events;
- Acting as a point of contact for trade clients, interior designers and architects, providing prompt, professional responses to enquiries;
- Coordinating with the wider operations and finance teams to ensure seamless project handovers and accurate reporting;
- Identifying and flagging potential issues before they become problems, with a solutions-first approach.
WHAT WE’RE LOOKING FOR
- Previous experience in a sales support, client services or operations role, ideally within luxury interiors, furniture or a design-led environment;
- Exceptional attention to detail and a commitment to accuracy across all documentation and communications;
- Strong organisational skills with the ability to manage multiple open projects at different stages simultaneously;
- A calm, professional manner under pressure and when dealing with demanding clients or tight deadlines;
- Confident communicator: clear and precise in writing and in person;
- Proficiency in CRM systems and Microsoft Office, particularly Excel;
- A genuine interest in design and the luxury interiors sector;
- Italian language skills are advantageous but not essential.
WHAT WE OFFER
- Competitive salary commensurate with experience;
- The opportunity to join one of the most respected names in luxury Italian furniture;
- A close-knit, experienced team in a beautifully presented London showroom;
- Genuine scope for development within the brand.
Full-time Ā· London
ABOUT THE ROLE
A very established Italian brand, with a mono-brand presence in London for over 15 years, is looking for an experienced Sales Executive to join its showroom team, focused on residential and hospitality interiors. You will build and manage relationships with private clients, interior designers and architects, and hospitality developers, guiding them through the full sales journey from initial consultation to delivery. This is a client-facing, target-driven role suited to someone with a genuine passion for design and luxury who is organised, self-motivated and eager to build a lasting client base.
KEY RESPONSIBILITIES
- Develop and manage a portfolio of residential and hospitality clients, from private individuals to design practices and hospitality operators;
- Drive new business proactively while nurturing existing relationships to maximise repeat and referral sales;
- Guide clients through the full sales journey ā consultation, product selection, specification, ordering and after-sales follow-up;
- Build and maintain relationships with the architect and interior design community as an ongoing source of prescription business;
- Achieve and exceed individual sales targets, contributing to the showroom’s overall commercial performance;
- Maintain up-to-date product knowledge across collections, materials and bespoke capabilities to advise clients with authority;
- Work as part of the showroom team, coordinating closely with colleagues in operations and management to ensure orders run smoothly end-to-end;
- Represent the brand at showroom events, trade fairs and industry functions as required;
- Maintain accurate, up-to-date client and pipeline records on the company CRM;
- Identify and suggest improvements to sales processes within the showroom.
WHAT WE’RE LOOKING FOR
- Proven sales experience within the design, luxury or high-end interiors industry;
- Established network or credibility with residential and/or hospitality design professionals is an advantage;
- Highly organised and self-motivated, able to manage a demanding pipeline independently and without close supervision;
- Genuinely driven, motivated by targets, new business and building a long-term client base;
- Excellent interpersonal and relationship-building skills, comfortable engaging with private clients and design professionals alike;
- A strong eye for design, materials and quality, with real interest in Italian craftsmanship;
- Confident, professional communicator, fluent in English (additional languages an advantage);
- Comfortable using CRM systems to manage pipeline, orders and client records;
- Resilient and adaptable, thriving in a fast-paced, client-facing luxury retail environment.
WHAT WE OFFER
- The opportunity to represent a prestigious Italian luxury design brand in a central London showroom;
- A collaborative, high-performing team environment;
- Competitive salary plus commission structure;
- Ongoing product and brand training.
You can submit your CV by sending us an email to:
cv@minottilondon.com
By proceeding with your application, you confirm that you have read and understand the Privacy Notice and authorize the processing of your personal data.